Your customers and employees live in a hybrid world and are constantly in contact with AI solutions and Collaboration technologies. They communicate across channels and devices – they call, text, message, chat, email, use social media, and fill out website forms as a natural part of their digital everyday lives – they expect to contact you there where they are.
2020 marked the beginning of a new hybrid era where technology is crucial in ensuring effective and innovative collaboration across hybrid workplace and wherever your employees collaborate. The hybrid workplace is the new normal. Therefore, it is necessary to offer employees the right tools for collaboration from anywhere and everywhere in order to attract and retain the right employees.
Not only does the hybrid workplace increase the importance of the devices and systems that are utilized by your employees, it also places demand on your network and IT security.
Invest in the right tools to transform your customer experiences and support collaboration in your hybrid workplace without compromising security.
The modern contact center builds on AI and automation features, such as chatbots and voicebots, that help optimize the response time to your customer inquiries and create successful customer experiences.
An all-in-one contact center helps streamline and simplify workflows for your customer service employees so they can spend their time providing exceptional customer service.
Book a 360-degree analysis of your contact center and gain insight into the opportunities we offer so you can take full advantage of your customer service and contact center platform.
With Google CCAI, digital agents can quickly respond to customer inquiries via phone or website.
This is done as a digital “bot” using language recognition and intent detection to solve simple queries, handle complicated tasks, and service your customers around the clock with personal advice, entirely without human touch. In the meantime, you’ll release resources to concentrate on the most important thing – ensuring an exceptional customer experience.
We have competencies in Google Cloud Contact Center AI functions and added Triforks AI ressources.
Based on 5+ years of experience with the Smart Contact Center, we inspire you to blend AI automated capabilities and virtual agents, also called bots, into your customer journey – without losing the human touch.
Telephony is moved to the cloud with Cisco Telephony, freeing you from unnecessary hardware that takes up space and requires maintenance. When telephony is in the cloud, the departments can be connected quickly, easily, securely, and scaled up and down as needed.
More and more companies are entrusting telephony to a specialized operating partner. We deliver and operate your telephony for a fixed monthly payment.
Support your hybrid workplace with Cisco Webex, which can be customized to your employees’ needs wherever and whenever they work. Cisco Webex supports your employees’ hybrid workday, so they can meet, chat, and conduct webinars from anywhere without compromising security. Cisco Webex is compatible with Microsoft Teams, so merging users from both platforms into one meeting is possible.
We can help with your various meeting rooms, personal meeting devices, and Webex Teams as a collaboration application.
Wingmen Solutions is a certified partner on multiple contact center platforms, and in 2022 we became a certified Cisco Webex Contact Center Specialization Partner.
Get advice and assistance on concrete actions for improvements in your customer center and achieve more success with your customers.
Contact us or book a demo so we can assist you with the right solution for your specific needs.
Contact centers and telephony are highly specialized areas in IT operations. Many companies want to entrust these areas to an operating partner. As a customer of Wingmen, we offer several models of operating services for your contact center and telephony.
We deliver and operate your entire contact center, incl. the telephony platform, for a fixed monthly payment.
Do you need more operational skills? We operate and maintain your existing telephony and contact center.
With emergency service, we are ready to help troubleshoot in case of sudden breakdowns.
Enjoy the benefits of your network without the hassle. We can help you ensure the operation and maintenance of your solution with our services.
Optimize your business with a stable, secure, and flexible network. We deliver standard enterprise networks and software-defined technologies.
Do you have complete control over your IT security? We can help increase your security so that you can withstand today’s and tomorrow’s cyber threats.