Collaboration solutions
Transform your customer experiences across modern channels and strengthen your business with AI solutions and Collaboration technologIES to support your hybrid workplace.
TALK TO AN EXPERT.
Service your customers with AI solutions 24/7 and ensure collaboration at your hybrid workplace
Your customers and employees live in a hybrid world and are constantly in contact with AI solutions and Collaboration technologies. They communicate across channels and devices – they call, text, message, chat, email, use social media, and fill out website forms as a natural part of their digital everyday lives – they expect to contact you there where they are.
2020 marked the beginning of a new hybrid era where technology is crucial in ensuring effective and innovative collaboration across hybrid workplace and wherever your employees collaborate. The hybrid workplace is the new normal. Therefore, it is necessary to offer employees the right tools for collaboration from anywhere and everywhere in order to attract and retain the right employees.
Not only does the hybrid workplace increase the importance of the devices and systems that are utilized by your employees, it also places demand on your network and IT security.
Invest in the right tools to transform your customer experiences and support collaboration in your hybrid workplace without compromising security.
YOUR CUSTOMER SERVICE WITH AN ALL-IN-ONE CONTACT CENTER
The modern contact center builds on AI and automation features, such as chatbots and voicebots, that help optimize the response time to your customer inquiries and create successful customer experiences.
An all-in-one contact center helps streamline and simplify workflows for your customer service employees so they can spend their time providing exceptional customer service.
Book a 360-degree analysis of your contact center and gain insight into the opportunities we offer so you can take full advantage of your customer service and contact center platform.
24/7 SERVICE WITH AI SOLUTIONS
AI technology has made it possible to talk to customers in text and speech - and in Danish.
HANDLE ALL INQUIRIES
Your customers want to be approached where they are. Provide customer service via chat, social media, email, or phone.
STREAMLINE INTERNAL WORKFLOWS
Release resources, so your customer service employees can spend their time providing exceptional customer service.
AUTOMATE YOUR CUSTOMER INQUIRIES AND RELEASE RESOURCES WITH AI SOLUTIONS
With Google CCAI, digital agents can quickly respond to customer inquiries via phone or website.
This is done as a digital “bot” using language recognition and intent detection to solve simple queries, handle complicated tasks, and service your customers around the clock with personal advice, entirely without human touch. In the meantime, you’ll release resources to concentrate on the most important thing – ensuring an exceptional customer experience.
We have competencies in Google Cloud Contact Center AI functions and added Triforks AI ressources.
Based on 5+ years of experience with the Smart Contact Center, we inspire you to blend AI automated capabilities and virtual agents, also called bots, into your customer journey – without losing the human touch.
ARE YOU CONSIDERING INCLUDING AI SOLUTIONS IN YOUR CUSTOMER SERVICE?
Get a product that can be tested directly in your production and expanded as needed. We offer AI Proof-in-Production, which involves a kick-off workshop and 2-4 sprints over 4-12 weeks. When the course ends, you will have a tailor-made and scalable product adapted to your customer service.
HAVE YOU ALREADY INCORPORATED AI SOLUTIONS INTO YOUR CUSTOMER SERVICE?
We can assist you in optimizing and training the AI fixedly. We also offer to optimize your Conversational Design. For example, it can be a weekly review of the questions your Bot cannot answer, after which we train and optimize it to improve it constantly.
Calling
flexible and easy
Telephony is moved to the cloud with Cisco Telephony, freeing you from unnecessary hardware that takes up space and requires maintenance. When telephony is in the cloud, the departments can be connected quickly, easily, securely, and scaled up and down as needed.
More and more companies are entrusting telephony to a specialized operating partner. We deliver and operate your telephony for a fixed monthly payment.
BOOK A CONSULTATION AND TALK TO AN EXPERT.
workspaces for your hybrid employees and meeting rooms
Support your hybrid workplace with Cisco Webex, which can be customized to your employees’ needs wherever and whenever they work. Cisco Webex supports your employees’ hybrid workday, so they can meet, chat, and conduct webinars from anywhere without compromising security. Cisco Webex is compatible with Microsoft Teams, so merging users from both platforms into one meeting is possible.
We can help with your various meeting rooms, personal meeting devices, and Webex Teams as a collaboration application.
SUPPORT AGILE COLLABORATION
Technology is essential to support innovative collaboration across the hybrid workplace, wherever and whenever your employees collaborate.
ATTRACT THE RIGHT EMPLOYEES
Strengthen your business by attracting and retaining the right competencies with collaboration solutions that support work/life balance.
END-TO-END SECURITY
With Webex, you can collaborate cross-functional without compromising security. You get end-to-end security, and advanced privacy features to secure your hybrid workplace.
GET A TAILORED SOLUTION
Wingmen Solutions is a certified partner on multiple contact center platforms, and in 2022 we became a certified Cisco Webex Contact Center Specialization Partner.
Get advice and assistance on concrete actions for improvements in your customer center and achieve more success with your customers.
Contact us or book a demo so we can assist you with the right solution for your specific needs.
collaborationas-a-service
Contact centers and telephony are highly specialized areas in IT operations. Many companies want to entrust these areas to an operating partner. As a customer of Wingmen, we offer several models of operating services for your contact center and telephony.
CONTACT CENTER
We deliver and operate your entire contact center, incl. the telephony platform, for a fixed monthly payment.
+1 Service
Do you need more operational skills? We operate and maintain your existing telephony and contact center.
Emergency service
With emergency service, we are ready to help troubleshoot in case of sudden breakdowns.
SALES MANAGER COLLABORATION & AI
Eske Bjerg
If you are curious to learn more about AI and Collaboration solutions, please contact me.
Email: ebj@wingmen.dk